Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, phone number)
- Payment information (processed securely via third-party payment gateways)
- Event preferences and browsing history
- Communications you send to us
2. How We Use Your Information
We use collected information to:
- Process ticket purchases and deliver e-tickets
- Personalize your event recommendations
- Send event reminders and updates (with your consent)
- Improve our platform and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share data only with event organizers (for events you purchase tickets to), payment processors, and as required by law.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Transaction records are retained for 5 years for legal compliance.
8. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or an in-app notification.
9. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@bottala.com.